Start here — 30-second fix
Most of the time, this error pops up after a Windows Update or a Media Player crash. The DRM files got mangled mid-write. First thing to try: clear the DRM folder. It's safe — Windows rebuilds it on the next play.
- Close any Media Player or app using DRM (like Netflix on PC).
- Press Win + R, type
%windir%\system32\CatRoot, hit Enter. - Delete everything inside that folder. Yes, all of it. Don't worry — Windows rebuilds it.
- Reboot your machine.
Test it. Open Windows Media Player and try to play a DRM-protected file (like a purchased music track or a Netflix movie in browser that uses Silverlight). If the error's gone, you're done. If not, move on.
Moderate fix — 5 minutes
If the quick nuke didn't work, the issue is likely in the DRM individualization store. Microsoft's DRM system downloads a unique certificate per machine, and that certificate can get corrupted. Here's the real fix:
- Open Services (
services.msc). Stop Windows Media Player Network Sharing Service and any related DRM services. - Open File Explorer, paste
%programdata%\Microsoft\Windows\DRMinto the address bar, hit Enter. - Delete everything in that folder. Don't skip files — delete them all.
- Now re-register the core DRM DLLs. Open Command Prompt as Administrator. Run these one at a time:
You'll see a confirmation for each. Ignore any “module loaded but entry point not found” warnings — that's normal for some Windows 10 builds.regsvr32 /u msnetobj.dll regsvr32 /u wmp.dll regsvr32 msnetobj.dll regsvr32 wmp.dll - Reboot.
This forces the DRM system to re-download fresh certificates from Microsoft's servers on the next play. If you're behind a corporate proxy or strict firewall, the download might fail. Temporarily disable any ad-blocking or privacy software (like VPNs or Pi-hole) during the test.
Advanced fix — 15+ minutes
This one's for the stubborn cases. The error 0XC00D2760 sometimes means a deeper system file corruption or a botched Windows Update that left DRM in a half-installed state. Here's the full sweep:
Step 1: Run System File Checker and DISM
- Open Command Prompt as Administrator.
- Run
sfc /scannow. Let it finish — takes 10-15 minutes. - If it finds corrupt files it can't fix, run
DISM /Online /Cleanup-Image /RestoreHealth. This pulls fresh system files from Windows Update. - Reboot after DISM completes.
Step 2: Reinstall Windows Media Player Features
On Windows 10/11, you can't fully uninstall Media Player, but you can toggle it off and on:
- Go to Control Panel > Programs and Features > Turn Windows features on or off.
- Uncheck Media Features (or Windows Media Player on older builds). Click OK, reboot.
- Go back and re-check it. Reboot again.
Step 3: Manual DRM Certificate Reset
If the error still shows, Microsoft's DRM individualization might have a rotten certificate in the registry. This is rare but nasty.
- Open Regedit as Administrator.
- Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DRM. - Delete the SecureTime and LicenseServer subkeys if they exist. Backup the key first — right-click, Export.
- Close Regedit, reboot.
Step 4: Windows Update Rollback
If the error started after a specific update, uninstall it. Go to Settings > Update & Security > View update history > Uninstall updates. Look for the most recent update. Right-click and uninstall. Reboot.
When to give up and use an alternative
If you've tried all three sections and the error still laughs at you, consider this: Windows Media Player is legacy software. On Windows 10 and 11, it's been replaced by the Films & TV app (which uses a different DRM stack) and Groove Music. For DRM-protected content, try VLC Media Player (it ignores most DRM) or use a browser-based player. The error 0XC00D2760 is a sign that the old DRM system is past its prime.
Note for corporate environments: This error often shows up on machines with WSUS delay or proxy servers blocking the DRM individualization server (drm.licensing.microsoft.com). Whitelist that URL if you can. You'll save your helpdesk hours.