Privacy Policy

1. Information We Collect

Information you provide

When you use our contact form, we collect your name, email address, and the content of your message. This information is used solely to respond to your enquiry and is not stored in a database or shared with third parties.

Information collected automatically

When you visit Erropedia, we may automatically collect:

• Your IP address (anonymized for analytics purposes)
• Browser type and version
• Pages visited and time spent on each page
• Search queries entered on our site (stored without personally identifiable information)
• Referring website or search engine
• Device type (desktop, tablet, mobile)

2. How We Use Your Information

We use collected information to:

• Operate and improve the Erropedia website and search functionality
• Understand which error topics and categories are most searched for
• Respond to contact form submissions
• Monitor site performance and diagnose technical issues
• Detect and prevent abuse of our AI generation feature

We do not sell, trade, or rent your personal information to third parties.

3. Cookies

Erropedia uses a minimal number of cookies:

• Theme preference cookie — Stores your dark/light mode preference in your browser's localStorage. This is a client-side preference and is never transmitted to our servers.
• Analytics cookies — If we use third-party analytics services, those services may set cookies to track page views and visitor behaviour. See the third-party services section below.

You can disable cookies in your browser settings. Disabling cookies will not affect your ability to read solutions on Erropedia.

4. Third-Party Services

Google AdSense

Erropedia may display advertisements served by Google AdSense. Google uses cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalised advertising by visiting Google's Ad Settings.

Google Analytics

We may use Google Analytics to understand how visitors use our site. Google Analytics collects anonymized usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Fonts

We use Google Fonts to serve web fonts. When you visit Erropedia, your browser makes a request to Google's servers to download these fonts. Google's Privacy Policy applies to this data transfer.

5. Data Retention

Search queries entered on Erropedia are stored anonymously (without IP addresses) for up to 90 days to help us understand which error topics to prioritize. Contact form submissions are retained for up to 12 months for correspondence purposes, then deleted.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to personal data we hold about you
• Request correction or deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us.

7. Children's Privacy

Erropedia is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will delete it promptly.

8. Security

We implement reasonable technical and organizational measures to protect the information we collect. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Links to External Sites

Erropedia may link to external websites such as official vendor documentation, Microsoft Learn, and other technical references. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date at the top. Continued use of Erropedia after changes are posted constitutes your acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please use our contact page.