Fix Android Error 924 in Google Play Store

Symptoms

When attempting to download or update an app from the Google Play Store, you see the error message: "Error retrieving information from server. [RPC:S-5:AEC-0]" or simply "Error 924". The download progress bar may freeze or fail to start. This error can occur on any Android device running any version of the OS.

Root Causes

Error 924 is typically caused by corrupted cache or data in the Google Play Store or Google Play Services. It can also result from a misconfigured Google account sync, incomplete app installation remnants, or network connectivity issues. In rare cases, a faulty SD card or insufficient storage space triggers the error.

Step-by-Step Fix

Step 1: Clear Google Play Store Cache and Data

1. Open Settings on your Android device.
2. Go to Apps or Application Manager.
3. Scroll and tap on Google Play Store.
4. Tap Storage.
5. Tap Clear Cache.
6. Tap Clear Data (this will reset the Play Store to its default state).
7. Restart your device.

Step 2: Clear Google Play Services Cache and Data

1. In Settings > Apps, find Google Play Services.
2. Tap Storage.
3. Tap Clear Cache.
4. Tap Clear Data (note: this may reset some Google services but is safe).
5. Restart your device.

Step 3: Remove and Re-add Your Google Account

1. Go to Settings > Accounts (or Users & accounts).
2. Select your Google account.
3. Tap Remove account (this will not delete your account, only remove it from the device).
4. Restart your device.
5. Go back to Settings > Accounts > Add account and sign in with your Google credentials.

Step 4: Check Date and Time Settings

1. Open Settings > Date & time.
2. Enable Automatic date & time and Automatic time zone.
3. If already enabled, toggle them off, set manually, then re-enable automatic.

Step 5: Clear Download Manager Data

1. Go to Settings > Apps.
2. Tap the three-dot menu and select Show system apps.
3. Find Download Manager.
4. Tap Storage and then Clear Data.

Alternative Fixes

• Restart your device: A simple reboot can resolve temporary glitches.
• Check internet connection: Switch between Wi-Fi and mobile data to rule out network issues.
• Free up storage space: Ensure you have at least 500 MB of free internal storage.
• Remove and reinsert SD card: If you use an SD card, unmount it, remove it, and reinsert.
• Update Google Play Store: Open the Play Store, go to Settings, and check for updates.
• Factory reset: As a last resort, back up your data and perform a factory reset.

Prevention

To avoid future occurrences of error 924, regularly clear the cache of the Google Play Store and Google Play Services (every few months). Keep your device's software and Google Play Store updated. Avoid force-stopping Google Play Services unnecessarily. Maintain a stable internet connection and ensure your device has adequate free storage. If you frequently encounter this error, consider resetting app preferences or performing a periodic account sync refresh.