You're restoring from a Windows Backup — maybe File History or a full system image — and it fails with NS_E_BACKUP_RESTORE_BAD_REQUEST_ID (0XC00D272E). The restore dialog might show the backup set, but as soon as you hit "Restore", the progress bar freezes and spits out that error. I've seen this most often when trying to restore from an older backup that's been sitting on a network share or external drive for weeks.
The culprit here is almost always a stale or mismatched request ID. The backup service assigns a unique ID to each restore operation. If that ID expires — usually because the backup catalog metadata changed or the backup set was partially overwritten — the service rejects it. Don't bother with file permissions or antivirus; it rarely helps here.
Root Cause
When you start a restore, Windows Backup creates a request ID tied to the specific backup version and catalog entries. Over time — or if the backup source is on a network location that dropped — the catalog can desync. The request ID you're sending no longer matches the catalog's record. Common triggers:
- Backup stored on a network drive that was temporarily offline
- Multiple restores attempted simultaneously on the same backup set
- Backup file moved or renamed outside of the tool
- System clock changed between backup and restore (corrupts timestamps)
Fix Steps
- Close all backup and restore windows. Kill any stuck processes via Task Manager if needed — look for
sdclt.exeorwbengine.exe. - Clear the backup catalog cache. Open an elevated Command Prompt (right-click Run as Administrator). Run:
This removes the old catalog and forces a rebuild on next backup. Yes, this removes all restore points, but the backup data stays on disk.vssadmin delete shadows /all /quiet
wbadmin delete catalog -quiet - Rebuild the catalog from existing backups. Still in elevated CMD, run:
Replacewbadmin restore catalog -backupTarget:D:D:with the actual drive letter or network path where your backup lives. This tells Windows to scan the backup files and reconstruct the catalog. - Wait for the rebuild to finish. It can take a few minutes depending on backup size. You'll see a "The restore catalog was successfully rebuilt" message.
- Retry the restore. Open Backup and Restore (Control Panel) or Settings > Update & Security > Backup, and start the restore again. The request ID will be fresh.
Alternative: Use WBADMIN to Restore Directly
If the GUI still fails, bypass it and use the command line. After rebuilding the catalog, list available backups:
wbadmin get versions -backupTarget:D:
Note the version identifier (looks like 07/29/2025-12:00). Then run:wbadmin start recovery -version:07/29/2025-12:00 -items:C: -itemtype:File -backupTarget:D:
Replace the version and target with yours.
If It Still Fails
Check these three things:
- Backup target integrity. Run
chkdsk /fon the drive. Bad sectors can corrupt catalog metadata. - Network shares. Map the share as a drive letter and use that letter in the
wbadmincommands. UNC paths sometimes cause request ID timeouts. - Third-party backup tool. If you're using something like Acronis or Macrium, fully uninstall any Windows Backup components that might conflict. Use the tool's own catalog repair utility instead.
I've seen this error once where the backup was on a USB drive that was almost full — Windows couldn't write the catalog metadata during restore. Free up 5-10% space on the target and try again. That's an edge case, but it happens.