NS_E_DRM_POLICY_DISABLE_ONLINE (0XC00D2762) Fix

When You'll See This Error

You're trying to play a protected video or audio file—usually something you bought or rented from a service like Amazon Prime Video, or an old WMV that requires a license. Windows Media Player (or another app using Windows DRM) throws up error 0XC00D2762 with the message NS_E_DRM_POLICY_DISABLE_ONLINE. The playback stutters for a second, then stops. The culprit here is almost always a group policy or registry setting that disabled online license acquisition. This happens often after an IT admin locked down the machine, or after a Windows update reset DRM permissions.

What's Actually Happening

Windows Media DRM checks a policy key before it tries to grab a license from the internet. If that key says DisableOnline is set to 1, the system refuses to go online for a license—even if the network's fine. Your file's license needs to be renewed or retrieved from a server, but the DRM client won't make the call. It's not a network problem. It's a policy lock. Don't bother checking your internet connection or reinstalling WMP. The fix is in the registry.

Step-by-Step Fix

Open Registry Editor — Press Win + R, type regedit, hit Enter. Say Yes to the UAC prompt.
Navigate to the DRM policy key — Go to:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsMedia\DRM\
```
If that path doesn't exist, create it. Right-click WindowsMedia, New > Key, name it DRM.
Check for DisableOnline — Look for a DWORD value named DisableOnline. If it's there, double-click it and set the value data to 0. If it's not there, skip to the next step.
Also check Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\Preferences\ — Some policies write here too. Look for AcquireLicenses and set it to 1 (not 0).
Delete the DRM store cache — Close Registry Editor. Press Win + R, type %appdata%\Microsoft\DRM, hit Enter. Delete everything in that folder. Don't worry—Windows rebuilds it when needed.
Restart the app — Open Windows Media Player or the app that gave the error. Try playing the file again. It should prompt you to accept a license. Click OK.

If It Still Fails

Check Group Policy. Run gpedit.msc (Pro or Enterprise only). Go to Computer Configuration > Administrative Templates > Windows Components > Windows Media Player. Look for Prevent DRM online access. Set it to Not Configured or Disabled. Also check under User Configuration > Administrative Templates > Windows Components > Windows Media Player for the same setting. If you're on Windows Home, Group Policy editor isn't available—stick with the registry fix above.

If the error persists after that, the file itself may have a dead license server (old media from defunct services like MSN Music). In that case, you're out of luck—no fix on your end. Try finding a DRM-free version of the file.

One more thing: if you're using a corporate laptop, your IT team may have enforced this via Windows Store for Business policy. That overrides local registry changes. You'll need to talk to them to get online access enabled.