NS_E_DVD_CANNOT_JUMP (0XC00D116F) on Windows

1. The DVD Region Code Doesn't Match Your Drive

This is the #1 reason you're seeing 0XC00D116F. Most commercial DVDs are locked to a specific region (Region 1 for US/Canada, Region 2 for Europe, etc.). Your DVD drive also has a region code set in its firmware. If they don't match, Windows Media Player can't read the navigation table correctly, so chapter skips fail.

What you'll see: The DVD starts playing fine from the beginning. But try to skip to a different chapter or a specific time, and the error pops up. This is different from a 'wrong region' error that blocks playback entirely — here the disc plays, but the menu and chapter markers are scrambled.

Check your drive's current region

1. Open Device Manager (right-click the Start button, select Device Manager).
2. Expand DVD/CD-ROM drives. Right-click your DVD drive, select Properties.
3. Go to the DVD Region tab. You'll see a map showing the current region (often default is Region 1).
4. If the disc's region matches the drive's region, skip to Fix #2. If they don't match, you have two options.

Fix: Change the drive's region (limited to 5 changes)

Important: Windows lets you change the drive's region only five times. After that, the drive locks permanently. So only do this if you're sure the disc is legit and you won't need to change regions often.

1. In the DVD Region tab, select the correct region for your disc. See this list if you don't know which region your disc uses.
2. Click OK. After you click Apply, you should see the region change confirmation. Reboot your PC.
3. Open Windows Media Player again and try skipping chapters. If the error is gone, you're done.

Alternative: Use a region-free player like VLC Media Player (free, no region restrictions). VLC ignores the drive's region code and reads the disc anyway. Download it from videolan.org. I've used VLC for years to play Region 2 discs on Region 1 drives — no errors.

2. Scratched or Dirty DVD Disc

When a disc has a scratch, dirt, or fingerprint right over the navigation data area (usually near the inner ring), the drive can still play the main video but can't find the chapter jump points. The 0XC00D116F error appears because the request to skip is sent but the drive can't locate the target sector.

What you'll see: The disc plays fine in short bursts. Fast-forward or chapter jumps fail randomly. Some discs work, others don't. You might see pixelation or freezing around the time you try to skip.

Fix: Clean and inspect the disc

1. Hold the disc by the edges — don't touch the shiny side.
2. Use a soft, lint-free cloth (microfiber works best). Wipe from the center outward in straight lines. Don't wipe in circles — that can scratch the disc.
3. If there's sticky residue, dampen the cloth with water or isopropyl alcohol (70% or higher). Wipe gently. Dry with a clean part of the cloth.
4. Hold the disc up to a light. Look for deep scratches or cracks. A scratch that runs parallel to the data tracks (from center to edge) is usually fine. A scratch that goes across the tracks (perpendicular) is bad — replace the disc.
5. After cleaning, try the disc again. If the error persists but the disc looks clean, move to Fix #3.

3. Outdated or Corrupted Video Driver

This one's sneaky. Windows Media Player relies on your graphics driver's video decoder to handle MPEG-2 DVD video. If the driver is outdated, corrupt, or if you recently installed a Windows update that broke the driver, the decoder fails when asked to jump to a specific frame. The result? Error 0XC00D116F.

What you'll see: The error happens on every DVD, not just one. Other video features might also be glitchy (like Windows Media Center playback or video previews in Explorer).

Fix: Roll back or update your graphics driver

1. Open Device Manager again.
2. Expand Display adapters. Right-click your graphics card, select Properties.
3. Go to the Driver tab. If you see a Roll Back Driver button that's not greyed out, click it. This reverts to the previous driver version that worked.
4. After the rollback, reboot. Try the DVD again.
5. If Roll Back is greyed out, click Update Driver > Search automatically for drivers. Let Windows find the latest.
6. If Windows doesn't find anything, go directly to your GPU manufacturer's site (NVIDIA, AMD, Intel) and download the latest driver for your model.

Still broken? Try uninstalling the driver completely:

1. In Device Manager, right-click your graphics card, select Uninstall device. Check the box that says Delete the driver software for this device.
2. Reboot. Windows will install a generic driver. If the DVD works now, the issue was definitely the GPU driver.

Quick-Reference Summary Table

One last thing: if none of these work, your DVD drive itself might be failing. Try a known-good commercial DVD (not a burned disc). If that also gives 0XC00D116F, the drive's laser assembly is probably weak. Replace the drive — they're cheap, around $20.